Coming this August to SalesLink® & Training Portal: we're adding new security features to protect your information
To better safeguard your account, F&G is introducing two new security features – two-step verification and delegate users – on SalesLink® and our Training Portal.
What is two-step verification?
Two-step verification is an industry-standard security protocol that provides an additional layer of security to protect your account information.
What is a delegate user?
Do you rely on members of your team to help you manage your F&G business in SalesLink? Once two-step verification is enabled, your support staff will no longer be able to access SalesLink using your login credentials.
Instead, you will have the option to add them as a delegate user to your account – meaning they will still be able to access and manage your SalesLink information, but now each team member will have their own account and login credentials.
What should I expect?
- Sometime in August, you’ll be prompted to enable two-step verification when you log in to SalesLink and Training Portal. You will do this by entering a code sent via text message, voice call or through your preferred authenticator app. At this time, you may also be prompted to reset your password, if needed for increased security.
- Once you enable two-step verification, you will have the option to add delegate users to your SalesLink account. Your team will no longer be able to access your account using your credentials.
- From that point on, you'll log in using your email address and new password, if you were prompted to set one, and your office staff will login with their own personal credentials. Two-step verification will remain active, protecting your personal information when you use F&G’s SalesLink and Training Portal.
NOTENot everyone will receive the prompt to set up two-step verification right away. To ensure we’re able to support you during this change, agents and distribution partners will receive the update in waves throughout August. Starting July 28, all new accounts will have two-step verification automatically enabled. Until you set up your two-step verification, please continue to use your agent ID to log in.
We're here to help
Explore these resources for more information on two-step verification and the new delegate user process.
- How-to guide for new users
- How-to guide for existing users
- How-to add delegate users to your account
- How-to guide for registering as a delegate user
- Frequently asked questions
Earlier this year, we introduced two-step verification on Policyholder Portal. If your customers have questions about the transition to two-step verification, please direct them to the resources available on our Policyholder Portal
If you need help or have questions, please reach out to your F&G support team:
866.217.2145 (toll-free) or 515.204.2268 (international)
Monday-Thursday
8:00 a.m. - 6:00 p.m. (ET)
Friday
8:00 a.m. - 3:00 p.m. (ET)
For financial professional use only. Not for use with the general public.
25-0810“F&G” is the marketing name for Fidelity & Guaranty Life Insurance Company issuing insurance in the United States outside of New York. Life insurance and annuities issued by Fidelity & Guaranty Life Insurance Company, Des Moines, IA.
